How Long To Order A New Business Phone Line?

HOW LONG DOES IT TAKE WHEN ORDERING NEW BUSINESS PHONE LINES?

  Many Business Phone customers want to order new lines and are looking for information on what they need and how long it takes to get new phone lines installed. There is a guide on installing Australian Business Phone lines here.   

Most Small Business in Australia run with PSTN Business Phone Lines. These are the same type of lines that are installed in residential applications. Another Term for this type of Telephone line is POTs or Plain Old Telephone service. The other types of Lines available are ISDN 2 and ISDN 10/20/30 Phone lines.   

When ordering PSTN business phone lines services there are 3 basic types of charge levels in Australia. An in Place Line is an existing but disconnected Business Phone service that just requires reactivating at the exchange and this is the cheapest connection type. The next level of Business telephone connection is an In Place Line that requires a Technician Visit. This means Telstra reactivate the line at the exchange but for some reason the service requires a site visit. The third type is a New Business Phone Line Connection, which is an entirely new Telephone line.   

Line Hunt allows Business Phone lines to hunt from one to the other when busy or unanswered and can be added to 2 or more PSTN Business Telephone Lines.   Connection time frames vary, but an In Place line will usually be 2-5 working days while and new Business Phone Line will typically take 3-10 working days in Metro areas. For new Business Telephone Lines in Regional areas usual add 1-2 days on these times and remote can add another 5-10 working days. Costs to install PTSN Business Phone lines are between & 0 per line or can be free on 24 Month agreements. 

ISDN 2 Business Phone lines come in pairs of 2 lines and can be added to in groups of 2 lines at a Time. ISDN 2 Telephone Line are digital lines, that when combined with a business PABX Phone system, provide greater functionality. Digital Phone lines also provide better voice quality than PSTN. Line Hunt can be added to ISDN 2 Phone lines but requires at least 2 X ISDN 2 services to function.   

ISDN 2 normally takes 15 working days to install. Cost to install ISDN 2 is between 0 & 0 per ISDN 2 service, or can be free on 24-month agreements. More Detail on ISDN 2 Business Phone Lines is here.   

ISDN 10/20/30 is the larger Primary rate ISDN service that allows for 10, 20, or 30 Business Phone lines at a time. Larger companies that require 10 or more simultaneous calls taking place usually use ISDN 10/20/30 Phone lines.   

Installation of ISDN 10/20/30 telephone lines can take 20-40 days with Powertel or 40-60 days with Telstra, as there is a comprehensive amount of work required to install these Business Phone Services. Detail on ISDN 10/20/30 Phone line installations is here.  Cost to install ISDN 10 start at around 00 and go up to 00 for ISDN 30. Free connections are available on ISDN Business Phone lines on 24 & 48 Month agreements.

Phone over IP- Review of Phone Power Digital Phone Service

‘Phone Power Digital Phone Service’ offers ’VoIP’ services for home and business use. When you sign up, they send you an adapter that you link to your modem and router (you can also plug it directly into the router if the preferred setup does not work). Then you plug your phone into the gadget and use the phone as you normally would. They also provide IP phones that connect to the adapter in the same way as a standard phone. Given below is a list of some of the phone features that you can expect with ‘Phone Power’ and  the drawback that I could find during my  research on Phone Power Digital phone service.

Features

Free Phone Line: You can get a second phone line for free with one residential line. The line can be used to make and receive calls just like the first one. Both lines have the same telephone number.

Voice mail in Email: Allows you to access your voice mails through email.

Anonymous Call Rejection: Gives you the option to reject calls from people who do not display their caller ID information.

Block List: Allows you to specify numbers that should be blocked. You can either forward the call directly to voice mail or set it so that the calling party hears a busy signal when calling.

Advanced 911 Service: Automatically send your name, address and geographical information by dialing 911.

Forward Calls when Busy: This feature will forward all calls to voice mail when enabled.

Out of Area Number: You can have a N.Y number in L.A with this option. So people living many miles away can call you at local call charges.There are other options available as well like multiple numbers, call waiting, 3-way conference calling etc.

Drawbacks

The ’setting up’ process can be frustrating. Both the phone signal and internet connection setup can take some time even with the help of the tech-support staff at Phone Power.

Note: Any company that offers a service plan for around 18$/ month , should draw a comparison chart on their website. But the problem with their chart is that it shows flat-rates for all companies like T W Cable and Comsat (two companies that I checked) whose rates vary with customer location. So the chart does not serve the purpose of a comparison between company rates. Ask the customer support team for details on the conditions of their no contract policy.